Terms and Conditions

Terms and Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.

You can email us at: sales@innovative-rc.co.uk

Making a purchase
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers any and all other logistical companies involved with processing your order).
We will not use your details for any other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
When you place an order to purchase a product from us, we will send you an e-mail confirming your order and containing the details of your order (This is not a receipt of goods untill we have fully completed your order to status shipped).
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you.
That acceptance will be complete at the time we send the despatch confirmation e-mail to you. Any products on the same order, which we have not confirmed in a despatch confirmation e-mail to have been despatched, do not form part of that contract.
If you discover you have made a mistake with your order please contact Customer Care immediately - sales@innovatice-rc.co.uk or orders@innovative-rc.co.uk.
Our website information is regularly checked, but if we find the price has changed when we receive your order you can be sure we will contact you to ask if you wish to proceed.

Images
Product images are for illustrative purposes only.

Delivery
We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery time.
Express delivery to mainland UK destinations is usually next day, although not guaranteed.
We request mainland UK customers requiring this service to place their order before 2.00pm.
International orders are shipped using stnadard airmail or a trackable and insured carrier service.
You should inspect the goods when you receive them for defects or damage.
If you find a defective or damaged item please inform us as soon as possible, in order that we can resolve the matter with minimum delay - any damage to an item needs to be reported to us within 3 days of receipt.
Non-delivery of an order needs to be reported to us within 7 working days of the date of despatch 14working days for international.

Cancellation of Order and Returns
As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your own cost . We advise you to ensure the goods are well packed and adequately insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs we may have incurred for collection.
Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods, which should be in as new condition.

Warranty
Any items indicated with a life time warranty, this indicates the life time of the product which implys but not limited to, while item is listed on this website as stocked & for sale, Item is still manufactered by Innovative-RC. if an item is no longer made &/or stocked &/or sold by innovative-rc we have the right to refuse to warranty any claims on any or all items made by any customer at any time. life time warranty is only vlaid for items manufactured by innovative-rc unless indicated otherwise.

These terms and conditions do not effect your customer consumer rights under UK law.
By clicking Agree, you confirm you have read and agree to these Terms and Conditions. These temrs & Conditions are subject to change with out any formal notice.

Customer Satisfaction
Thank you for taking the time to read these terms, We are committed to trying to achieve your complete satisfaction as a customer of Innovative-RC. If you have any complaints about our service or any goods or services you purchase from us please contact
sales@inovative-rc.co.uk.

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